Swope & Associates  
Marketing & Management Consultants



 
Call 909.533.4736

Donald L. Fitzner, MA, BS
1995 – Present: Swope & Associates. Denver, CO 
2007 - Present: Principal. Duties include: website design; company infrastructure development & planning; database development & management; hiring & training; internet marketing research and analysis for grants & architectural/engineering clients; architectural/engineering lead generation & reporting; grant writing.
1995-2007: Senior Telephone Research Analyst. Duties included: market research; telephone research on behalf of architectural/engineering clients; lead report generation/dictation.

2017 - Present: Intertek PSI. Westminster, CO
Field Engineering Technician. Duties include: sampling & testing concrete (ACI Concrete Field Testing Technician Grade1), asphalt, and soils (WAQTC written certification complete; lab pending); RTD Light Rail Safety Certification; observe & inspect rebar, adhesive anchors, and City/County of Denver Special Inspections for private wastewater/stormwater systems. Customer relations; report  generation; problem solving; and analysis.

2002 – 2017: UPS. Commerce City, CO
2005 – 2017: Supervisor. Duties include: supervise & train employees; complete employee timecards; productivity reports; safety paperwork & observations; yard audits and safety. Radio/scanner/imprinter management & minor repairs. Haz Mat Auditor, Responder, Supervisor & Backup; Compliance & Auditing. Customer service at the Customer Counter Building. Supervise air dock inbound; preloaders for local outbound; hazmat responders; sort aisle; car washers/fuelers; & clerks. Coordinate & communicate with coworkers to complete work in an efficient, safe and timely manner.
2002 – 2005: Preloader. Duties included: load package cars, trailers, and bulk vans on local outbound; process irregular packages; charge & sort packages; clerk; air dock inbound unload; train employees. Managed loading for Denver Merchandise Mart, shows, and the National Western Stock Show.

1996 – 1999: US Bank. Denver, CO
Fraud Investigations Representative, Process Unit. Duties included: fraud case entry via the GUI; fraud case QA prior to and after entry; case file set-up; generate and send out Affidavits of Fraud; generate various reports; monitor fraud cases; database ad-hoc queries; light hardware & software support; work exception reports. Served on the Incentive Committee to develop a multi-unit, department-wide incentive plan.

1994 - 1995: ITC. Denver, CO
Communications Coordinator. Duties included: answering calls and placing callers into correct Conference Call; monitoring Conference Calls for Line Quality and other issues. Set up & administered the Recorded Conference Library. 

1990 - 1994: Norwest Bank. Denver, CO
Data Processor 2: Was Acting Work Director for Proof Support Department during Work Director’s absence. Coordinated with Sorter and Distribution Depts. to meet ongoing nightly deadlines. Prepared pre-encoded checks for processing. Balanced and adjusted deposits. Encoded checks as needed.

1981 – 1989: McDonald’s. Englewood, Sheridan & Littleton, CO.
1984 – 1989: Swing Manager. Duties included: floor control; solo managed shifts from open to close; timecards; cash drawer counting; cash sheet balancing; employee supervision & training. Supervised unloading of stock truck. All aspects of customer service & food preparation.1
1983 - 1984: Crew Chief. Duties included: training employees; floor control under the shift manager’s supervision; all aspects of customer service & food preparation. Cash handling.
EDUCATION

MA:, Concordia Seminary, St. Louis, MO

BS: MIS and Business Administration, University of Colorado at Denver

Tax Training School, H &R Block, Denver

Dale Carnegie Course in Public Speaking & Human Relations, Denver

Community Service: 

  • March of Dimes Walk America
  • Heartwalk Team Captain
  • American Cancer Society Lookout  Mountain Walk 
  • Camp Tahosa Mountain Bike Trail Building